
Cox Business Billing Summary
Redesigned the highest-trafficked area of the Cox Business portal from an account-based to location-based architecture, increasing self-service billing from 90% to 98%.
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Hi, I'm Andy Miller
UX/Product Designer with 7+ years of experience in product design, design systems, and user research. I transform complex problems into elegant, user-centered solutions.
Selected case studies showcasing design process, problem-solving, and measurable impact.

Redesigned the highest-trafficked area of the Cox Business portal from an account-based to location-based architecture, increasing self-service billing from 90% to 98%.
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Transformed a loosely connected asset library into a production-ready design system with 1:1 component parity between Figma and AEM, reducing page load times by 70%.
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Reimagined the registration process from a single cumbersome form into a step-guided, mobile-first experience with tokenized links and built-in MFA.
View Case StudyDesign works when it earns its place. When it solves a real problem, serves a real goal, and fits within what's actually buildable. That's the standard I hold myself to.
My experience across B2B and B2C products has made me a systems thinker by necessity. I look at the whole journey, not just the moment, and I measure success by outcomes, not polish.
Translating complex problems into clear, considered visual experiences.
Visual & UI DesignInteraction DesignPrototypingWireframingDesign SystemsInformation ArchitectureAccessibilityMotion & Micro-interactions
Getting close to users to understand behavior, not just preference.
User ResearchContextual InquiryUsability TestingJourney MappingPersona DevelopmentStakeholder InterviewsProduct Analytics
Enough technical fluency to collaborate closely and ship with confidence.
Design HandoffHTML & CSSJavaScriptReactComponent LibrariesStorybookGit & GitHubAgile & Scrum
Using AI to move faster, research smarter, and automate the repeatable.
AI-Assisted CodingPrompt EngineeringAI PrototypingResearch SynthesisWorkflow AutomationLLM Integration